The knowledge in people's heads

Q: "How do you capture the knowledge of your employees?"

"With a dedicated interview method. We interview your senior specialists in a structured way, turn their implicit knowledge into clear knowledge items and have them validate it themselves. From then on that knowledge is always available through PimLayer IQ+, even when the specialist is not there."

Q: "What happens when our specialist retires?"

"Without capturing it, their knowledge disappears with them. By capturing it in time, it stays in the company. Your whole team can then query it, with source references, even years later."

Q: "How is this different from writing documentation?"

"Writing documentation costs your specialists a lot of time and often gets left undone. Our method draws the knowledge out in a structured way through conversations, so it takes little effort for the expert. The result is moreover immediately searchable, not just a document that nobody finds again."

The most important source has no connector

A large part of what your company knows about its products is written down nowhere. It sits in the heads of a handful of people. The product specialist everyone calls when they really need to know the details of a product.

The story of Yves

A familiar story

At a large producer of industrial generator sets worked Yves. He had been around there for twenty years, and he had personally tinkered with just about every machine. Anyone who really wanted to know how a unit was put together did not call the help desk. They called Yves.

Yves knew which variant was prone to which defect, why a particular customer had once received a modified configuration, and which combinations you were better off avoiding. None of that was written down anywhere. It was all in his head.

And that is exactly where the risk lay. The day Yves retired, twenty years of experience would simply walk out the door. Unless someone captured that knowledge in time.

How we draw out that knowledge

For exactly that black box we have developed an interview method. We draw the knowledge out in a structured way, without the specialist spending days on it.

Structured conversations

We interview your senior specialists with a method aimed at surfacing implicit knowledge: the things they take for granted, but that are written down nowhere.

Captured and validated

The notes are turned into clear knowledge items and then reviewed and approved by the specialist themselves. What goes in is correct.

Always available

From then on the AI uses what was in their head, even when they are not in the room themselves. The knowledge stays, even if the person leaves.

From person-dependent to organisational knowledge

That way the knowledge of your best people is no longer a risk, but a lasting asset. No longer dependent on who picks up the phone that day, but available to your whole team, with source references.

And this is exactly what a generic chatbot never has. Anyone can connect systems, but capturing the experience from the heads of your specialists is what truly sets PimLayer IQ+ apart. It is your knowledge, and it stays yours.

Answers to your questions

How do you capture the knowledge of your employees?

With a dedicated interview method. We interview your senior specialists in a structured way, turn their implicit knowledge into clear knowledge items and have them validate it themselves. From then on that knowledge is always available through PimLayer IQ+, even when the specialist is not there.

What happens when our specialist retires?

Without capturing it, their knowledge disappears with them. By capturing it in time, it stays in the company. Your whole team can then query it, with source references, even years later.

How is this different from writing documentation?

Writing documentation costs your specialists a lot of time and often gets left undone. Our method draws the knowledge out in a structured way through conversations, so it takes little effort for the expert. The result is moreover immediately searchable, not just a document that nobody finds again.