How it works  ›  Multilingual & multi-register
How it works

Multilingual & multi-register

The same product knowledge, told differently. An engineer, salesperson, service agent or customer each gets an answer at their level, in any language, from the same source.

The same truth, told differently

An engineer asks a question differently than a salesperson, and a service agent differently than your customer. They also need a different answer. PimLayer IQ+ adapts its tone and depth to whoever asks the question, but never touches the facts. One underlying truth, four ways to tell it.

Engineer

"S355J2W, weathering steel according to EN 10025-5, suitable for corrosion class C5 in combination with a duplex coating."

Salesperson

"Yes, that works. We have already supplied this on three coastal projects, I will send you the references straight away."

Service desk

"Use S355J2W with coating. With a corrosion complaint: first check whether the coating layer is intact."

Customer

"This steel is made to last for years at the coast, even in salty air."

One knowledge, any language

You work internationally. Your customers, suppliers and colleagues do not all speak the same language. Ask your question in any language and get your answer in any language. The knowledge underneath stays the same, translated on the spot.

Dutch"Geschikt voor de kust, klasse C5."
French"Convient au littoral, classe C5."
English"Suitable for coastal C5 environments."
Polish"Nadaje się do klasy C5 nad morzem."
German"Geeignet für Küstenklasse C5."

One system for your whole organisation and for your customers, instead of a separate solution per department or per language. And you maintain your product information only once.

Frequently asked questions

Answers to your questions

Which languages does PimLayer IQ+ work in?

You can ask a question in any language and get an answer in any language. Think of a quote justification in Polish, a technical answer in French or a service report in Dutch, always from the same source.

What does multi-register mean?

An engineer wants depth and standards, a salesperson wants arguments, a customer wants a clear answer and a service agent wants the solution. IQ+ adapts its tone and level to whoever asks the question, without touching the facts.

Do I have to maintain my product data per language?

No. The knowledge underneath stays the same; IQ+ translates on the spot. So you maintain your product information once, not separately per language.

Ready to put PimLayer IQ+ to work?

Start with a product assessment, or schedule a short call about your situation.